Most Common Questions

  • How long should I wait to have my wedding gown cleaned and preserved?

    The key to beautifully cleaning and preserving your gown is to begin the process as soon as possible. Stains will not have time to set and/or oxidize, which can make it much more difficult to achieve complete stain removal.

  • Do I need to be there when you pickup and deliver to my location?

    No. If there is no one home at the time of our arrival we will pickup or leave your garments in a spot designated by you. Many customers prefer their front door, back door, porch or garage. We suggest a covered area.

  • How do I sign up for pickup and delivery service?

    At Parkers Custom Clothing Care we want to simplify your busy life. There are 2 easy ways that you can sign up for our FREE pickup and delivery service.

    1. You may follow the link on our website to register for FREE pickup and delivery to your home or office.
    2. You may call our customer service representatives at 1-877-746-2376 to set up your account.

  • Does Parkers Cleaners clean UGG boots?

    Yes Parkers offers cleaning services for all styles of suede UGG boots.

  • Is it okay to leave my garments in the plastic from the dry cleaners? When storing my garments for the winter is it okay for me to leave them in the plastic?

    We do not recommend storing any garments in plastic bags for an extended period of time, as it will inhibit the garments’ ability to breathe. We recommend that you remove the plastic when you get home from the cleaners, but leave the paper dust cover intact, as it will protect the newly cleaned garments.

  • How often should I dry clean my clothes?

    Garments that are soiled or affected by perfume, deodorant, perspiration or salt stains should be taken to the dry cleaners as soon as possible. Stains left for longer periods of time are more difficult to remove. During normal wear, clothes are exposed to air pollution and grit, which weakens the fibres of your garments.

    Light coloured garments, silks and linens should be cleaned after each wear as they tend to be more vulnerable to dirt and perspiration stains.

    Always have your garments dry cleaned before storing them at the end of a season.

  • Do you offer same-day or 2 hour cleaning?

    All of our locations offer same day service Monday – Saturday provided that your garments are dropped off at our store locations prior to 10:00am. In a rush?  We have 2 locations at 3125 Yonge Street just north of Lawrence, and 1744 Ellesmere Road, just east of McCowan that offer 2 hour dry cleaning services provided that you drop your garments off prior to 2pm. And, best of all, there are no additional charges for same day or 2 hour dry cleaning.

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